Terms & Conditions

1. Seller

SMConsult OÜ, Registration number: 11419021
Harju maakond, Tallinn, Kesklinna linnaosa, Liivamäe tn 2, 10132
E-mail: info@fibra.ee
Phone: +372 5818 1867

2. General

By placing an order, the buyer agrees to these terms. Consumer rights apply to a consumer, meaning a natural person who concludes a transaction not related to independent economic or professional activities.

3. Products and prices

Prices in euros, VAT-exempt (company is not VAT-registered). The price at the time of order is final.

4. Ordering and payment

Order is confirmed by email. Payment by bank link on the secure payment page of Maksekeskus AS (maksekeskus.ee); companies may also pay by invoice on request. B2B orders receive an invoice. Goods are dispatched after payment is received.

5. Delivery

Orders are accepted for delivery to Estonia, Finland, Latvia and Lithuania. Delivery via Maksekeskus Shipping to pickup points and parcel lockers; available carriers depend on the delivery country. The buyer chooses the carrier and pickup point at checkout; the delivery cost is shown before payment. Delivery time after payment: within Estonia usually 1–2 business days, to Finland, Latvia and Lithuania usually 2–5 business days, depending on the carrier. Seller is not liable for carrier delays or force majeure.

6. Right of withdrawal

A consumer (a natural person who concludes a transaction not related to independent economic or professional activities) may withdraw from the contract within 14 days of receiving the goods, without giving a reason, using the “Withdraw from contract” function on our website, the model withdrawal form, or any clear statement sent to info@fibra.ee. The link to the withdrawal function is at the bottom of every page of our website and in the order confirmation e-mail. The consumer returns the goods by any means and at their own cost to our address, SMConsult OÜ, Liivamäe tn 2, 10132 Tallinn, Eesti, tel. +372 5818 1867, info@fibra.ee, without undue delay and no later than 14 days after notifying withdrawal. We refund all payments, including the standard delivery cost, within 14 days of receiving the withdrawal notice, and may withhold the refund until we have received the goods or proof of their return. If you return the goods using the return code from the Omniva notification (Omniva shipments only), the cost of the return shipment (equal to the original delivery cost) is deducted from the refund. The consumer is liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning. Please return the goods in their original, unopened packaging where possible. We inspect returned goods on receipt. If the goods have been handled beyond what is necessary to establish their nature, characteristics and functioning (for example, partly used, or soiled or damaged so that the goods cannot be resold), we deduct the resulting loss in value from the refund, which may be up to the full price of the goods. Fibre that has been added to a concrete or mortar mix is inseparably mixed with other items and cannot be returned; the right of withdrawal does not apply to it. A trader (a person whose transaction is related to independent economic or professional activities) has no right of withdrawal.

7. Non-conformity of goods

If the goods do not conform to the contract, the consumer may exercise the rights provided by applicable law (including repair, replacement, price reduction or termination of the contract). These terms do not limit those rights. Please report any defect to info@fibra.ee as soon as you discover it.

For legal entities: if the goods are defective, we will, at our choice, replace them or refund their price. Visible defects must be reported within 14 days of receipt and before the goods are used; hidden defects within a reasonable time after discovery.

8. Liability

These terms do not exclude or limit any liability that cannot be excluded or limited by law, in particular towards consumers. Towards legal entities, our liability is limited to the value of the order, except in cases of intent or gross negligence. Technical specifications and dosage recommendations are informational only and do not constitute engineering documentation.

9. Dispute resolution

Submit complaints to info@fibra.ee, response within 15 business days. Consumers may contact the Consumer Disputes Committee: www.ttja.ee. Consumers from other EU countries may also contact the European Consumer Centre Estonia (ECC Estonia): consumer.ee.

10. Miscellaneous

Estonian law applies. For consumers, this choice of law does not deprive them of the protection afforded by the mandatory provisions of the law of their country of habitual residence (Rome I Regulation, Article 6(2)). Current version at fibra.ee/terms.